M8TE Agency
1/5
After 3 days of Festival and VIP bracelets, and 6 months waiting to have refunds they promised without, of course, no answers at all…(they also block people comments on Instagram) …I have to leave that comment to dissuade you to lose your money, in case they plan to organize something in 2025 🙂
Then, this is what i can say : it's the worst festival ever regarding organization ! (Hardwell said it in other words 😀 )
I bought with some friends a 3 days VIP pass for that festival to access a dedicated platform with a better view and different services (that were half provided)
First, on Friday, they didn't care, we could access everywhere, but we couldn't come with the drinks bought outside the vip, even if they were in the bars of the festival BECAUSE they prefer to sell glass bottles more expensive to people who paid the biggest price to access that area. (I will explain you the reason then…please keep reading)
Second, on Saturday, they split the VIP into two parts without informing us.
The front part was for the tables, so only for people who paid for tables IN the vip.
Although we paid the full price, they were controlling the access to the front platform. BIG SCAM : it was not written anywhere in the general terms and conditions nor written anywhere.
I was so pissed off that I asked to talk to someone from the festival. I missed all the concert of Raye. It was the 2nd time in 2 days that I had to explain that I paid a VIP access without conditions that I broke my bracelet in front of them, cut my fingers and had to go to the medical point. When I came back to talk with them, they apologized for the inconvenience but told me that they sold the platform to some private events companies (Funktastica) and they don’t decide the conditions (lol) but they don’t have any reasons to refuse the access.
I then came back at the platform and told the security I talked with the organizer of the festival. They were understanding but also because there were no given instructions regarding this and let me pass and finally let me enjoy the night with and friends (and plaster !)
On Sunday, same VIP platform, same mess. I explained that we were already there the 2 days before. That we had the authorization of the organizers and that they CAN’T refuse us the VIP access. Once again, they let us passed until a woman came to argue with us and ask the security to move us from here because we didn’t have the « front » access VIP bracelet (lol) We refused and they took one of my friend on their shoulder (we are all over 45 years old - she’s an entrepreneur in Bucharest over the past 20 years and maybe less than 50kg …) That scene in front of everyone pushed me to go to the Police to tell them what happened there, where at least 6 bodyguards came to tell 2 woman and me to go out. They said that we were right, and we came back AGAIN at the entrance with the police because we wanted the name of the security guy who was rude with her, and to let us pass. Finally, the person in charge of the VIP platform, in front of the police, apologized and offered us a bottle of champagne in the front part of the platform to watch the show.
So, first, SAGA cannot change the rules during the festival. They didn’t provide toilets for the VIP, no dedicated rave pit for the vip area, more expensive drinks (and hot because for the first days, the fridge were not working at all)…then no Tyla (because she was ill ….they didn’t replace her and ask the DJs to play longer) …problems with Hardwell (everyone knows about what he said) , and then they announced 1H before the cancellation of concert of Nicky Minaj, who was the headliner of this festival …but they knew it way before because she never arrived in Romania.
All those failures….without ANY compensation regarding the price everyone paid, whether you are VIP or not, no matter.
SAGA publicly apologized for some things and said that they will refund 15% to VIP …6 months after, we are still waiting.
That festival is a waste of time and money ! Go to Untold, Sunwaves, Summerwell, Electric castle instead !